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Frequently Asked Questions

23 articles

  • Exciting New Service (Multi-GiG Data Service)
  • Can we get service on more than one computer in...
  • How long will it take to install in my home?
  • How can I sign up for phone, video, or data...
  • Where are your offices located?
  • Where can I get help for any service problems?
  • How can I pay for services?
  • When is my bill due?
  • Can I stop service temporarily if I’m deployed...
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Tips & Troubleshooting

7 articles

  • Channel Guide Zip Code
  • How to speed up your internet performance.
  • How to enable Quality of Service (QoS)
  • Security ports blocked by Allied Telesis...
  • Streaming issues with Hulu Plus on your TV
  • How to enable DMZ (bridged/unprotected mode)
  • E-mail Configuration Guides
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Cable Information

4 articles

  • How long will it take to install in my home?
  • How can I sign up for phone, video, or data...
  • Where are your offices located?
  • Television Service Documentation
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Internet Information

8 articles

  • Exciting New Service (Multi-GiG Data Service)
  • Can we get service on more than one computer in...
  • How long will it take to install in my home?
  • How can I sign up for phone, video, or data...
  • Where are your offices located?
  • Streaming issues with Hulu Plus on your TV
  • How to enable DMZ (bridged/unprotected mode)
  • E-mail Configuration Guides
View all 8 articles

Phone Information

3 articles

  • How long will it take to install in my home?
  • How can I sign up for phone, video, or data...
  • Where are your offices located?
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